Shipping & Returns

Shipping:

We offer Australia wide postage with two options for shipping with Australia Post, standard & express shipping. We also ship worldwide however we will quote on shipping prices as per your order. 

As we want to get your products to you as soon as possible we do our very best to have your orders shipped on the same day as you place the order.

Once your order is shipped, you can track the parcel via Australia Post.

Free Shipping is limited to orders weighing up to 5kg

*DUE TO COVID-19 Australia Post is experiencing heavy delays, once your order has been shipped on our end it is out of our control if your order has been delayed. Please understand 

Returns & Exchanges:

We do not offer returns due to change of mind however we do offer exchanges. 

To exchange your product, you should mail your product to: 32 William St, Beckenham WA 6107, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.We do not offer Refunds on goods purchased however we do offer an exchange. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your exchange, we require a receipt or proof of purchase.

Sale items:
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@tacklewest.com.au and send your item to: 32 William St, Beckenham WA 6107, Australia.